PLS Business enewsletter - August 2013

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PLS BUSINESS SERVICES

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UPCOMING EVENTS

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team of five business meeting

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FINANCIAL FITNESS

The Pioneer Library System is among the public libraries and systems nationwide that have been selected for a Smart investing@your library grant from the American Library Association and the Financial Industry Regulatory Authority (FINRA) Investor Education Foundation

Inside its libraries, PLS offers free informational brochures and guides on such topics as saving money for college, building a better credit report, keeping a budget, and fighting investor fraud. This information is also available through the PLS website at www.justsoyouknow.us/financialfitness.

Check out these valuable resources and Get moving toward financial freedom.

 

LEGENDARY CUSTOMER SERVICE

In the new book People Love You author Jeb Blount gives the reader "The Real Secret to Delivering Legendary Customer Experiences".

The central theme of the book is that customers are not loyal to products and services, but to people they like and trust. The author gives several ideas and techniques to help you build a better connection with your customers.

Another major theme of this book is that "You need your customers more than they need you". This book is a good reminder to any business owner or sales professional that the customer should always be the primary focus.

The author takes a practical approach to the subject and helps the reader understand how customers make decisions. I encourage you to check out People Love You and get on the road to delivering Legendary Customer Service.

 
   
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OKLAHOMA TORNADO VICTIMS FACE UNEXPECTED CHALLENGE: SPENDING INSURANCE MONEY WISELY

By: Chris Poole, Director of Housing Counseling Services at CCCSOK.org
cpoole@cccsok.org

Oklahomans have seen more than their share of tornadoes. Most tornadoes, however, affect far fewer people than the May 2013 twisters, and cause much less damage. The May 20th twister destroyed 1,200 homes and damaged more than 12,000 homes and buildings. Damage estimates are topping $2 Billion dollars. Insurance companies are covering much of those financial losses. Homeowners are already receiving claim checks; checks (in many cases) that run into the hundreds of thousands of dollars.

One thing some Oklahomans learned during the May 3rd, 1999 tornado is this: Insurance money is needed to replace everything; the house and all of its contents. Unfortunately, following the May 3rd, 1999 tornado, many people unfamiliar with handling large sums of money found they spent all their insurance money on a few nice things, only to realize they were left without enough money to buy the ordinary, day-to-day necessities.

Here are 5 steps to making a plan to get the most out of your insurance payment:

  1. Make a thorough list of all the items you need to replace.
  2. Determine where you can obtain each of the items. Should they be new or can you find used online?
  3. Estimate a cost for each item. List out the price or price range you can expect to spend.
  4. Organize your information in a spreadsheet or a very organized hand-written page.
  5. Balance the costs against the money you were paid by the insurance company.
CCCS of Central Oklahoma is a non-profit, United Way member agency that has been providing free budget counseling since 1967. To contact CCCS visit cccsok.org or call 405-789-2227.

 

 
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PLS BUSINESS SERVICES

For more information on any of our business services, please feel free to contact:

Heather Thompson - Moore, SOKC and Pottawatomie County
405-793-4348
hthompson@pls.lib.ok.us

Phil Clark - Norman, Noble and McClain County
405-701-2666
philc@pls.lib.ok.us

 

 
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